Shipping and Delivery
What Is Your Delivery Policy?
American Tourister strives to deliver your order within the delivery timing listed. Please note that the expected delivery time is at our best approximation and will vary with circumstances such as delivery restrictions, payment and stock availability.
The actual time of deliver will also be subject to the delivery schedule of the 3rd party logistic provider engaged by American Tourister UAE which may be changed from time to time without any prior notice.
Delivery Charges
Items are charged differently according to the destination city and the size of the product.
Conditions may apply to certain areas of UAE . We do not ship to P.O. Boxes.
American Tourister UAE reserves the right to adjust the delivery rate without any prior notice, and this shall be reflected upon checkout.
What Should I Do If My Order Hasn’t Been Delivered Yet?
If your order has not arrived by the estimated delivery date, please email us at hello@grandstores.ae including your contact details and Order ID or reach our call centre on 800472637.
How Long Does Delivery Take?
Standard delivery (trackable) for UAE orders only. The standard delivery timing taken will be approximately 3 to 5 business days after the order has been placed online. Longer processing time may be required during promotions, holidays, and festive season.