Returns & Exchanges

Return And Exchange

We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.

How Do I Return/Exchange An Item?

Please email us at hello@grandstores.ae  including your contact details and Order ID or reach our call centre on 800472637. Alternatively, you can visit your nearest American Tourister Stores

What Is The Return Policy?

For incorrect or defective items shipped, we have a 30 days return policy (as per the rules of the UAE Consumer Protection Agency)  upon receipt of sales order by American Tourister, subject to the following terms and conditions:

  1. Item must be in their original purchase condition, including the original product packaging, proof of purchase, warranty cards, manuals, and all accessories.
  2. All packaging must be unmarked and not defaced in any manner. Any item that you received with tags attached must be returned with those tags intact.
  3. Items purchased as part of a set or multi-item packs have to be returned as a whole set. If the order was received with: a gift with purchase, bonus items, bundles, sets, it must be returned together with the returned order.
  4. All returns will be reviewed first by American Tourister UAE and we reserve the right to perform remedies.

We will also accept returns for change of mind within 14 days from date of receipt. Please note, you must cover the cost of return postage if it is due to a change of mind and subject to the following terms and conditions:

  1. Item must be in their original purchase condition, including the original product packaging, proof of purchase, warranty cards, manuals, and all accessories (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.
  2. All packaging must be unmarked and not defaced in any manner. Any item that you received with tags attached must be returned with those tags intact.
  3. Items purchased as part of a set or multi-item packs have to be returned as a whole set. If the order was received with: a gift with purchase, bonus items, bundles, sets, it must be returned together with the returned order.
  4. All returns will be reviewed first by American Tourister UAE and we reserve the right to perform remedies.
  5. For incorrect or defective items shipped, we have a 14 days return policy upon receipt of sales order by American Tourister, subject to the following terms and conditions: Once an item is returned we will either inspect your goods and investigate any claimed defect, or where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment. Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system. Should there be any return requirements left unfulfilled, we will revert and advise you on the pending or rejected return approval via email